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Reply Template

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Creating auto reply template

To create auto reply template, click on the Reply template option on the Comment Manager page.

Instantly, Auto reply template manager page will appear with a button called Create new template.

Now click on the Create new template button.

Instantly, a modal form will appear — you have to fill out the form.

Please select a page for auto-reply

First, you have to select a Facebook page from the drop-down menu.

What do you want about offensive comments?

In the following settings, you can filter offensive comments in the comments. You can choose whether you want to hide or delete offensive comments when they appear.

  • Write down the offensive keywords in comma separated

Enter the keywords related to offensive comments here. If there are many keywords, you can use commas to separate them.

  • Select a message template for private reply after deleting offensive comment

If you need to send a private message to a user who has made an offensive comment, you can set it up as follows. In the drop-down list, select the message template you want to send. If there is no message template, click “Add Message Template” and the Visual Flow Builder Editor will open, where you can create one. If you do not need to send a private message to a user, you do not need to set a reply template.

If enabled, you will be replied to when the same user comments multiple times. If disabled, you will only be replied to when the same user comments for the first time. You will not be replied to when the same user comments again.

The system will reply to comments only after it is enabled, and it generally needs to be enabled.

After enabling, when a user comments, your Facebook Page will automatically like the user's comment

After enabling, when a user makes a comment, the system will automatically reply to the user's comment and hide the comment

  • This feature helps you hide potential customers from your peers and business competitors.

Generic message for all

After that, select Generic message for all option. And instantly, three fields will appear.

Write a template name in the Auto reply campaign name field.

Then write a message for Message for comment reply field.

After that, you have to select a message template for private reply.

Then click on the Save button.

Send message by filtering word/sentence

On the other hand, if you choose to send a message by filtering words/sentences, more fields will appear.

First, write the campaign name in the Autoresponder Campaign Name field.

Then you have to enable one of the two options – Reply if the filter word matches exactly and Reply if any of the filter words match.

Then, you have to write the filter word or sentence in the appropriate field (separate with commas if there are multiple filter words).

After that, write a message for the comment reply, you can also upload a picture or video to reply to the comment (if you want a private reply, you don’t need to set this).

Then select a message template for the private reply (if you want a comment, you don’t need to set this).

If you have different filter terms that require different responses, you can click the “Add more filtering” button below

Then you will see the same filter terms field settings displayed

Finally, in the “Comment reply if no matching found” section, if you need to make an additional reply when a user’s comment does not contain the filter words, you can set it here (if you only need to reply to comments containing the filter words, then you don’t need to set it here)

Then click the “Save” button.

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