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Action Button

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In the Action Button settings, we can set some system-fixed trigger reply content

For example:
Get started & welcome message section, when a new user enters the message through Get started, we can set the “Get-started Template” in the Action Button to set the automatic reply content

Get-started Template

Need to trigger Get-started Template reply You must enable “Get started & welcome message“

Now we click on “Get-started Template” and you will be taken to the edit page. Here we only need to edit the text part. You can modify the content in the original text component and add buttons to set the flow of the next reply.

No Match Template

To use the No Match Template, you must enable the “Reply if no match found” feature in the “General settings“

Note: After enabling the “Reply if no match found” feature, all subsequent messages will use this template to reply unless the keyword triggers the automatic reply flow.

If “Reply if no match found” is not enabled, users will not be replied to topics other than keywords.

Now we click “No Match Template” to edit it. By default, you can modify the content in the default Text component and add more information or buttons.

If you want to fully automate the conversation with the user, you can use the AI ​​component

Note: You only need to use one AI component. You must configure the ChatGPT API first. For details, please refer to here

Now you just need to enter some keywords in the Ai reply component to tell the AI ​​how to reply to the user, what to answer, etc.

Button Reply Template

The following 8 template types all belong to the template content of the next reply after the user completes the button click or completes the operation using the “System default action button” in the “Button component”

Four of the templates are for obtaining user information, such as Birthday, Email, Phone, Location

When obtaining user information, the system will save the user information in the user configuration.

When you use “System default action button” and now Email via a button, the specific process is as follows:

First, we set the corresponding template message in the “Action Button”

In the reply content, we use the variable #system_email#, which will attach the email provided by the user in the next reply when the user provides an email

Next, we need to use the button in any get user flow and select “System default action button” , “user email”

Now when this flow is triggered, a button to get email will be displayed. When the user clicks it, a half-window web page will be opened to enter the user’s email

When the user submits the completed email, the window will automatically close after the message “Success!” is displayed.

And reply to the message of the corresponding template in “Action Button”

And we can see here that the variable #system_email# in the original message is successfully replaced with the Email entered by the user

Subscribe Template

For “Un-subscribe Template” and “Re-subscribe Template”

After the user clicks the button, the system will cancel the user’s subscription status or re-subscribe. This will be used when sending Broadcasting to the user. If you can click to unsubscribe, you will not be able to send Broadcast to the user again.

Chat with Human & Robot

When “System default action button” is selected in the button and “chat with human” is used, this will pause the automatic reply for that user, and the user will not be able to reply even if he enters keywords.

The user can restore the automatic reply by clicking the “Chat with robot” button again.

If you need to be notified after a user clicks “Chat with Human”, you can set a notification email address in General settings Chat with human email . Every time a user clicks “Chat with Human”, the system will send a notification email with the user’s name and basic information to the email address, informing you that a user needs a human reply.

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