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Get started & welcome message

The greeting text on the welcome screen is your first opportunity to tell a person why they should start a conversation with your messenger bot.

Some things you might include in your greeting text might include a brief description of what your bot does, such as key features,or a tagline.This is also a great place to start establishing the style and tone of your bot.Greetings have a 160 character maximum,so keep it concise.

We can click “Edit get started reply” to edit the reply content when the user clicks the “Get started” button.

After entering the edit page, we only need to modify the content in the “Text” component. You can also add buttons, etc.

Ice breakers

In Ice breakers, you can set up some frequently asked questions about your business or products.

Page profile priority

Some of the profile elements like ice breakers and get started button are incompatible with each other. So when both are set one will take precedence over the other. Here is the priority from highest to lowest:

  1. Api ice breakers
  2. Get started button
  3. Custom questions set via the page inbox ui

NB: Editing custom questions from the page inbox ui is disabled when ice breakers are set via api. This is to prevent breaking the experience set by the installed app.

If you need to use Ice breaker, you can enable Ice breaker, then enter some common questions in the questions below, and the corresponding response flow (you need to create a response flow for the questions first)

If you need to create multiple questions, you can click the “Add more question” button below to add more common questions.

Finally, click Save

Now when new users click on your Facebook page message, the “Get started” button will not be displayed but will be replaced by the FAQ.

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