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General settings

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In General settings, we can enable some fixed settings for Facebook Page Bot.

Mark as seen status

After enabling Mark as seen status, every time a user sends a message to your Facebook Page messenger, the Bot will automatically mark the message as read.

Chat with human email

When you use the “System default action button” in the button and click “Chat with human”, FransChat will send an email to the email saved in the General settings Chat with human email to remind the user that a conversation with a human customer service is needed.

For instructions on how to use the Chat with human email button, please click here

Reply if no match found

When unmatched replies are enabled, every time a user sends a message to messenger and the message does not correspond to any keywords or automated replies, a fixed unmatched reply template will be enabled.

If you want to fully use AI to respond to all user inquiries, enabling mismatch responses can be very useful.

You can click here to set the unmatched template message.

Prevent Button Spam

This feature is to prevent users from continuously clicking the button multiple times in a short period, causing the bot to repeatedly respond with the same message.

If enabled, you can set a time interval (default is 5 seconds). If the user clicks the same button more than once within this time frame, the system will not respond to the user. The system will only respond to the same button’s message once within the set time interval.

Integrate Email APIs

If you use email marketing, you can integrate the platform you are using.

Whenever you collect a user’s email through quick replies, buttons, or during the User Input Flow (emails must be stored in the system), FransChat will save the user’s email and name to the email marketing platform you have set up with Integrate email APIs.

You can integrate email api here

SMS integration & Email integration

Whenever you collect a user’s phone number or email through quick replies, buttons, or during the User Input Flow (phone number and email must be stored in the system), if you have set up SMS integration & Email integration, FransChat will automatically send a message to the obtained phone number or email.

You can set up SMS and email integration here

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