Changelogs

We have implemented performance optimizations and introduced new features to enhance user experience and operational efficiency.

Updates:

1. System Performance Optimization:
   • Improved message processing efficiency to reduce response time significantly.
   • Enhanced concurrent handling capabilities to ensure multiple messages are processed simultaneously and effectively.
2. Feature Improvement - Comment Private Reply Label:
   • When a private reply is triggered from a comment, the corresponding automated reply will now display a "From Comment Private Reply" label in the Live Chat.
   • This feature helps you easily distinguish the source of replies, allowing for more efficient conversation management and follow-ups.
3. User Experience Enhancements:
   • Overall response speed for automated replies has been noticeably improved, delivering a smoother interaction experience.
   • The system supports a larger volume of requests while maintaining stability under high load conditions.

Thank you for your continued support. We are committed to providing you with more efficient and stable services. If you have any questions, feel free to reach out to us anytime!

NEW:

• Enhanced Livechat Experience:
  Improved the overall Livechat user experience for smoother interactions.
• User and Page Avatars in Chat Bubbles:
  Added user and page avatars to chat bubbles, making conversations more visually intuitive.

FIXED:

• Notification Click Issue:
  Fixed an issue where clicking on Livechat notifications did not open the corresponding user’s chat window.

TWEAKED:

• Image Preview in Chatroom:
  Images in the chatroom now open in a pop-up window for a larger preview instead of opening in a new tab.
• Message Display Optimization:
  Optimized the display of certain messages to enhance readability and user experience.

Overview of Updates:
This version primarily enhances the Livechat experience, resolves key user-reported issues, and further improves message display for a more user-friendly interface and interaction.

Improved Ads Welcome Message Flows

Ads Welcome Message now supports setting postback buttons for both Messenger and Instagram. You can set Messenger Postback for Messenger and Instagram Postback for Instagram separately.

New Features and Improvements

We are excited to announce several important updates that will further enhance the user experience and functionality on our platform. Here are the details of this update:

1. Updated Flow Templates

We have updated the flow templates, allowing all new users to quickly create their first flow and understand how it works using these templates. This will enable new users to get started faster and reduce the learning curve. By selecting ready-made templates, users can immediately experience how to build and optimize flows for more effective customer engagement.

2. Invoice Access After Subscription Plan

After selecting a subscription plan, users can now easily obtain invoices in the transaction log. This new feature aims to simplify financial management processes, allowing users to conveniently view and download invoices.

3. Updated Ads Welcome Message Flows

We have made significant updates to the Ads Welcome Message feature. Now, PRO plan users no longer need to use JSON code to create flows for ads that click to Messenger or Instagram Direct. You can directly create welcome message flows in Bot Manager Marketing Tools ADS Welcome Message . When creating ads that click to Messenger or Instagram Direct, you can easily connect to message flows from messaging partner apps. For detailed instructions on how to use this feature, please refer to the usage guide. This improvement will significantly streamline the process, making ad creation more intuitive and efficient.

These updates will help users make better use of our platform and enhance their operational efficiency. We look forward to you experiencing these new features and welcome your feedback!

Benefits of Using Facebook Messenger's Attachment Upload API to Optimize Asset Sending

In modern digital communication, the speed and efficiency of information transfer are crucial. For businesses aiming to enhance customer interaction quality, ensuring the timeliness and accuracy of message content poses a significant challenge. To address this challenge, we have introduced a brand-new feature in the FransChat system: a unified approach to upload and send assets (such as images and videos) via the Facebook Messenger platform's Attachment Upload API. This approach not only improves operational efficiency but also significantly enhances user experience.

1. Increased Upload and Sending Efficiency

Using Facebook's Attachment Upload API allows users to directly upload images and videos in the Visual Flow Builder editor and save them to the Messenger platform. Traditionally, assets had to be sent from FransChat to Messenger, a process that was both time-consuming and complex. Now, all assets can be directly uploaded to Messenger, greatly simplifying this process. This optimization not only reduces data transfer time but also minimizes potential delays, ensuring that information reaches customers quickly.

2. Reduced Response Time

As business volume increases, the need to decrease response time becomes increasingly important. By directly utilizing the asset storage feature on the Messenger platform, we can achieve faster message delivery. Previously, sending assets could lead to delays, especially during peak periods. Now, all assets that need to be sent will be prioritized through the Messenger platform, ensuring that customers receive timely information. This quick response capability is undoubtedly a significant advantage in a competitive market.

3. Enhanced User Experience

Users have growing expectations and needs when interacting with brands. Using the Messenger Attachment Upload API not only speeds up asset sending but also ensures asset quality. Whether it’s high-definition images or smooth videos, users will receive a better visual experience in the messages they get. This high-quality interaction will greatly enhance customer satisfaction, increase user engagement, and ultimately promote long-term business growth.

4. Simplified Operation Process

Users who have previously uploaded any media will not need to make any modifications. Whenever there is media to be sent in your flow, if that media has not been uploaded to the Attachment Upload API, it will be automatically uploaded without any action required. This seamless automation allows users to manage media content more easily, ensuring timely information delivery to customers.

Conclusion

Overall, the strategy of using Facebook Messenger's Attachment Upload API to optimize asset sending provides significant advantages for businesses. By improving upload efficiency, reducing response time, enhancing user experience, and simplifying operation processes, this new feature will empower our clients to better interact with their users. As we continue to advance this strategy, we look forward to seeing the positive outcomes it brings, helping businesses maintain their competitive edge in the market.

We are Excited to Announce the Official Launch of FransChat

An Automated Chatbot Platform

Dear Users,

We are thrilled to announce that FransChat is now live! FransChat is an all-in-one automation platform designed to enhance business interactions on social media. Integrating automated chatbot functionalities for Facebook Messenger and Instagram, FransChat aims to streamline communication processes, reduce manual workload, and boost efficiency.

Main Features and Benefits:

1. Automated Reply Process:

• Smart Conversations: FransChat can automatically respond to common customer queries and provide personalized interaction through customized conversation flows.
• Reduce Manual Workload: By automating replies, the platform significantly reduces the workload of human customer service representatives, allowing them to focus on more complex tasks.
• Increase Response Speed: Available 24/7, FransChat provides instant support to ensure customer issues are resolved quickly, enhancing customer satisfaction.

2. Multi-Channel Management:

• Centralized Management: Manage multiple Facebook Messenger and Instagram accounts from a single platform, simplifying operations and improving management efficiency.
• Seamless Integration: Supports integration with various third-party applications, extending platform functionality and enhancing flexibility.

3. Integrated AI ChatGPT:

• Intelligent Conversations: Leveraging the latest AI technology, FransChat offers more natural and intelligent conversation experiences, further improving customer interaction.

4. Form Collection of User Information:

• Streamlined Data Collection: Automatically collect user information such as email, phone number, and address through chatbots, simplifying the data collection process and improving accuracy.

5. Email and SMS Marketing:

• Targeted Marketing: Use collected user information to conduct targeted email and SMS marketing, enhancing marketing effectiveness.
• Automated Marketing Workflows: Set up automated rules for efficient email and SMS delivery, improving operational efficiency.

The launch of FransChat will help businesses achieve more efficient customer service management, enhance brand influence, and deliver an exceptional customer service experience through intelligent automation features. Our team will continue to optimize platform features to ensure you stay at the forefront of the market.

Thank you for your attention and support for FransChat!

For more information, please visit our official website or contact our customer support team.

Best regards,

The FransChat Team